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Pinpoint Marketing Received Remote Assistance

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Key Points:

Started In…

1 Hour

Completed In..

5 Days

Users Assisted…


Business Downtime…

0 Hours

Systems Modified..



Business Efficiency

The Goal

Pinpoint Marketing Consultancy Ltd requested a single email migration from our support team.

Their Goals Were:

Emails need to sync on laptop and phone

Ability to access teams

Improve business professionalism

Continue to receive emails sent to old email address

Back up capabilities

The Solution

As Microsoft Gold partners, we knew that Office 365 would be the perfect product for this project. Our Support team scheduled

The challenge was flexibly implementing the project with our client who had an extremely busy schedule.

The Results

After thorough communication between our support team and client, our team remotely accessed their laptop, and swiftly migrated their email system to Office 365.

Access to Microsoft Apps; Teams & OneDrive

All emails synced across devices

Email redirection

Professional image maintained

Email history maintained

I would like to take the opportunity to compliment the team at Alcom, in particular, Andrew, who has been my main contact. He is responsive, patient, reliable, supportive and knowledgeable. As someone who doesn’t know what they are doing tech wise sometimes, he was a great resource with useful advice and a proactive approach. I would definitely recommend. ”

Nicole @ Pinpoint Marketing Consultancy Ltd

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