Experienced IT Desktop Technician

Alcom IT are a well known IT Support company based in Aylesbury who provide first class Technical Support to small and medium businesses in Buckinghamshire, Hertfordshire, Middlesex & West London. As a growing company we are seeking an Experienced IT Desktop Technician to help expand our existing team of Technicians.

This is a customer facing role providing workshop, on site and telephone IT support to Small and Medium Businesses in the area.

You will be working within a professional environment and you will be providing support in areas such as the implementation and operation of hardware alongside networking and software applications in a Microsoft environment.

The successful candidate will work with a high degree of autonomy, while utilizing the skills and experience of the broader team as a whole. Work will be hands-on, in a sometimes fast paced customer-oriented environment.

The ideal candidate should:

  • Have 2+ years of experience in a similar, multi-client, role
  • Have a passion for technology and helping others
  • Have a full UK driving license and be willing to drive company vehicles
  • Be polite and professional in approach & appearance
  • Be able to communicate effectively both in writing and verbally
  • Be able to logically diagnose problems to identify issues
  • Have a thorough knowledge of Windows 7 and above
  • Be confident at stripping and rebuilding computers and laptops
  • Live within a commutable distance of our Aylesbury Office

The following skill are desirable but not essential:

  • Have a working knowledge of Mac, iPhone & Android Operating Systems
  • Have a working knowledge of Windows Server 2008 and above
  • Have strong networking, routers, firewalls & WiFi skills (Draytek preferred)
  • Have experience of administering Office 365, Azure, Dropbox and other Cloud systems

The role:

  • Serve customers over the counter
  • Receive deliveries of computer equipment
  • Repair faulty computers in our workshop
  • Prepare computers for delivery in our workshop
  • Attend site visiting our customers when necessary
  • Provide Telephone Support to customers
  • Proactively support other team members
  • Ensure our internal systems accurately reflects work completed and customers assets

The Package:

  • Salary: £20,000 – £30,000 Negotiable Depending on Experience, passion and enthusiasm
  • 28 days holiday per year (including bank holidays)
  • Working Hours: Monday – Friday, 9am to 5.30pm
  • Company Pension Scheme
  • Exciting career progression paths
  • Lots of training opportunities


We’d love to hear from you, please apply online below and we will respond to you within 2 working days.

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Keywords: IT Support Technician, Field Technician, support Technician, 3rd Line, 2nd Line, IT Technician, IT Engineer, Support Engineer, Desktop Support, Technical Support Engineer, helpdesk, IT Helpdesk, IT Support, Microsoft Technician, Microsoft.