Frequently Asked Questions

Yes of course. Our services are available to businesses of all sizes.

No. A monthly support plan has huge benefits but if you are just looking for adhoc help we also offer a pay-as-you-go service.

99% of all our support is now done remotely which means we can provide support wherever you are in the world. Where visits are required we have supported customers all over the UK.

We welcome new customers and are able to start working with you in as little as 5 minutes.

Yes, we can repair almost every aspect including laptop screens, laptop keyboards and laptop power supplies.

In all honesty there is a 50/50 chance. The chances of recovering lost files depends on the age of the computer, the reason the files are now lost and more. We strongly recommend you make sure you have a working backup.

Yes we do.

We offer two services, standard repair and Queue Jump. If you choose our queue jump service we will prioritise your repair above all other standard repairs.

Yes, all your equipment is logged in to our booking system so we know it’s here. We also have a secure, fully alarmed & CCTV monitored premises.

Yes, we are ready to get started and can usually start supporting your team in just a few hours.

Yes, we have Microsoft Certified staff and are a Microsoft Gold Partner.

Yes, we have helped many customers become Cyber Essentials certified.