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Frequently Asked Questions

Do you have a question that you couldn’t find elsewhere on our website? Our frequently asked questions below are here to help.


Are you currently open?

Yes we are open but with some limitations in place. We are working from home where possible though so we only have the essential staff in the office at the moment.

Can I bring equipment in for repair?

We are asking all clients to use our Click & Collect service to drop off equipment. Please call us to arrange your Click & Collect slot.

Are your engineers still visiting clients?

Where we can’t fix it remotely or in our workshop we are equipping our engineers with full PPE so they can attend site.

General Questions

Yes of course. Our services are available to businesses of all sizes.

No. A monthly support plan has huge benefits but if you are just looking for adhoc help we also offer a pay-as-you-go service.

99% of all our support is now done remotely which means we can provide support wherever you are in the world. Where visits are required we have supported customers all over the UK.

We welcome new customers and are able to start working with you in as little as 5 minutes.

Computer Repairs

Yes, we can repair almost every aspect including laptop screens, laptop keyboards and laptop power supplies.

In all honesty there is a 50/50 chance. The chances of recovering lost files depends on the age of the computer, the reason the files are now lost and more. We strongly recommend you make sure you have a working backup.

Yes we do.

We offer two services, standard repair and Queue Jump. If you choose our queue jump service we will prioritise your repair above all other standard repairs.

Yes, all your equipment is logged in to our booking system so we know it’s here. We also have a secure, fully alarmed & CCTV monitored premises.

IT Support

Yes, we are ready to get started and can usually start supporting your team in just a few hours.

Yes, we have Microsoft Certified staff and are a Microsoft Gold Partner.

Yes, we have helped many customers become Cyber Essentials certified.

Still have a question?

Don’t worry, just send us your question using this form. We aim to reply to your question within one working day.

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