Our Story

Our Values

Be Honest

We always make sure to be 100% honest with our customers, so if we feel a product isn’t right for your business, you will know!

Take Ownership

Our team of experts will own your issue as if it were their own, they see it through to the end so that you have nothing to worry about!

Be Personable

We always want to make sure our customers feel at ease when dealing with us, we ensure to recruit friendly and personable individuals.

Our Mission

Alcom IT thrive to deliver the very best outsourced IT Services to UK businesses without an IT department.
As experts in our field we live on the front line of technology and aim to act as your IT Department. Our best-in-breed service, advice and support is the driving force behind our ambition.

How our Founders built Alcom IT

Our founders quickly realised there is a fantastic market out there for people who require support with their IT issues. The journey began here!

The Epiphany…

One of our founders had worked at various IT companies, and discovered there is a huge lack of IT Support companies who really CARED about the services and the way they assisted their customers.

Our founders quickly realised there is a fantastic market out there for people who require support with their IT issues. The journey began here!

They learnt how much the industry was lacking in personable & bubbly, yet efficient & professional individuals. So the founders understood this was something they wanted to be profound in their business.

The Vision…

Our founders wanted to create an IT company that above all, would provide a friendly and efficient IT support service. Fixing issues for customers who didn’t have the expertise needed.

In 1998 they began fixing issues for customers on an ad-hoc basis, alongside their current job roles. Investing as much time where possible in evenings and weekends, to attend sites & fix issues for their customers.

The First Steps…

Alcom IT began in a small spare room, in a family house.

The shop opened up in Chesham in 1999 where they grew their business for 16 years.

The One-Stop Shop Opened…

Within a year the founders opened up a customer facing, one-stop shop.

The shop opened up in Chesham in 1999 where they grew their business for 16 years.

The founders redesigned the area to suit their customers needs, and recruited industry experts to ensure top quality service could be provided for their customers.

The HQ Relocated…

With the industry growing, and a higher demand for online support, they redesigned and relocated their HQ to a new workshop & office in Aylesbury.

The founders redesigned the area to suit their customers needs, and recruited industry experts to ensure top quality service could be provided for their customers.