Direct Routing lets your team make, receive and transfer real phone calls right inside Microsoft Teams - the app they already use every day. Keep your numbers, cut line rental and let us handle the setup.
Wouldn't it be easier if your calls, video, messaging and meetings all lived in one place?
Microsoft Teams is fundamental to almost every business, which is why we believe you should get as much from it as possible. Direct Routing lets you directly make, receive and transfer phone calls straight from the Microsoft Teams app.
That means your video calls, phone calls and messaging groups are all kept in the same place - simple. Keep staying in touch with colleagues and clients as easy as it should be, with one system to manage instead of several. Already run Microsoft 365 for email and files? See how it fits alongside your Microsoft 365 setup.
Calling on top of your existing Teams licence - the cost depends on user count, call volumes and what's already in place. Get a free quote today by filling out our form below, or call 03333 055 055.
Direct Routing brings a full set of calling features into Teams, so your team can stay in touch without ever leaving the app.
Use the dial pad built into Teams to make a call on any of your devices, wherever you're working.
Easily reach colleagues and clients by adding them to your speed dial list for one-tap calling.
Listen to your voicemail alongside a written transcript, so you never have to replay a message to catch a vital detail.
Create custom groups you can contact together at the touch of a button, making meetings and team calls effortless.
Transfer phone calls easily, with the option to consult a colleague first with a quick message to see if they're free.
These are just the highlights. To find out everything Direct Routing can do for you, give one of our experts a call on 03333 055 055.
Microsoft's own Calling Plans do the same basic job - connecting a phone number to Teams. Here's how buying Direct Routing through Alcom compares.
| Direct Routing via Alcom | Microsoft Calling Plans | |
|---|---|---|
| How it's billed | One bill alongside your other Alcom telecoms and IT support | Billed directly by Microsoft, separate from everything else |
| Call costs | Usually cheaper for UK landline and mobile calls | Bundled minutes, can cost more once you exceed the bundle |
| Keeping your numbers | We port your existing numbers across for you | Number porting is possible but self-managed through Microsoft |
| Support | UK-based team on the phone, who also knows your other systems | Microsoft support channels |
| Setup | We configure and test it for you end to end | Self-service through the Microsoft 365 admin centre |
In short: Calling Plans work well if you're happy managing it yourself through Microsoft. Direct Routing through Alcom is the better fit if you want the cost savings on UK calls, an easier route to keeping your existing numbers, and one team to call - us - when anything about your phones, broadband or IT needs attention.
Send us an enquiry and one of our telecoms experts will send you a quote within 48 hours.
Not sure how many users you need or where to start? No problem - give us a call and we'll talk it through.
Request a QuotePrefer to talk it through? Call 03333 055 055 or email [email protected].