Meet the Engineers & Experts Who Go the Extra Mile

Abe has worked at Alcom IT since setting up the business in 1998. At the time he felt the market was only focused on IT support, not customer service and relationship building too - and to Abe, all three are the backbone of everything Alcom stands for. A normal day for him means assisting the team with any issues and general management of the business. With his mix of technical knowledge, sales experience and personable customer service skills, there isn't a challenge he can't tackle.

What you didn't know about Abe

Abe gained his Private Pilot's Licence in 2003 and is currently building his own two-seater plane. His life's goal is to finish building it and tour around the whole of Europe - so who knows, maybe he'll fly us out to site visits in future!

In his spare time Abe enjoys watching movies, mowing the lawn (the straighter the lines the better) and investigating new technology. He also supports his son, who's building a career in the racing industry - at weekends you'll often find Abe armed with a spanner, tinkering on a go-kart or a plane.

"It is not our mistakes that define who we are, it is how we recover from those mistakes."

- Bo Bennett

Karma has worked at Alcom IT since the very beginning and has been an integral part of the company's growth. She fills her day with financial planning and budget analysis, accounting queries, payroll and HR duties - with her witty knowledge of it all, she's our go-to person for financing tips. Karma is primarily experienced in customer care, business development and budgeting.

What you didn't know about Karma

Karma is a huge fan of Tudor history and often spends her spare time visiting historic houses and castles.

To fill the time during the 2020 lockdown, Karma grew her very own vegetable allotment, where she now enjoys fresh ingredients daily. We'd make a vegetable joke, but no one would carrot all...

"Be yourself, the world will adjust!"

Lucy is Alcom IT's PA and loves nothing more than supporting the team's success. Her role covers client care, keeping on top of the team's results, allocating jobs, booking site visits and general office administration duties.

What you didn't know about Lucy

Lucy enjoys long walks and adventures with her dog Honey, and the pair often go to dog-based festivals and events together, which are barking mad!

Over the past few years, Lucy has taken up crochet, creating a range of pieces from blankets to little teddies for Honey to play with.

"Would I rather be feared or loved? Easy. Both. I want people to be afraid of how much they love me."

- Michael Scott

Matt has worked at Alcom IT for 11 years, having started as an apprentice with us, and has since become an integral part of the tech team. He quickly adapts to his surroundings and works well under pressure, tackling tasks head-on. As Alcom IT's Customer Account Manager, Matt enjoys assisting with meeting our customers' requirements and planning ways to confidently turn a business's IT department around.

What you didn't know about Matt

Matt is known for his impressions, particularly how well he can sound like a pigeon.

In his spare time, Matt enjoys spending time with his daughter and partner. He's a huge fan of spicy food and loves heating up as many dishes as possible with his best friend - chillies.

"When you want to succeed as bad as you want to breathe, then you'll be successful!"

Rory joined Alcom IT in 2024 as an Account Manager for our customers. With Rory, a simple call transforms into a brilliant idea ready to become reality. Whether brainstorming the next big system to implement or making sure your projects cross the finish line, Rory helps get it done seamlessly - need help? Rory's got you covered.

What you didn't know about Rory

Rory loves starting his day with a bit of exercise, and if he's not cycling to work, it's probably because his bike decided it deserved a day off.

In his spare time, you'll find him hurtling downhill on a mountain bike at breakneck speeds - because why not mix a love for adventure with a touch of daredevilry?

"It's not about having the right opportunities. It's about handling the opportunities right."

- Mark Hunter

Toby has worked at Alcom IT for over 7 years, also having started with us as an apprentice. He has brilliant technical knowledge and is an expert in the IT industry, providing a brilliant troubleshooting service and a great eye for problem solving. As head of projects here at Alcom IT, Toby handles more complex problems and queries on a day-to-day basis.

What you didn't know about Toby

Toby enjoys listening to all sorts of music, though he has a great passion for genres that might be considered a bit heavy metal for the office.

He also loves spending time in his Ford Focus RS (Mark 3), driving aimlessly and discovering interesting routes along the way - pedal to the metal!

"I drink to make other people more interesting."

- Ernest Hemingway

Gaz started at Alcom IT in April 2022 after many years working at Virgin, bringing that experience with him - you may catch him on site visits solving a wide range of issues and set-ups. Gaz is brilliant with hardware and has a great problem-solving initiative.

What you didn't know about Gaz

Gaz has a need for speed, with an accelerating interest in cars as well as Formula One.

Away from the burning rubber, Gaz also enjoys getting hands-on building gaming PCs.

The force is strong with this one - yes, Gaz is also a big fan of Star Wars. Do you know which program Jedi use to open PDF files? Adobe Wan Kenobi.

"We are what we choose to be."

- Oliver Bowden

Chris has been with Alcom IT since the summer of 2022 and is part of the 1st line support team, with brilliant knowledge of iMac and other Apple devices. Chris is a calm, collected and wise individual, exactly what every successful team needs.

What you didn't know about Chris

Chris has gotta catch 'em all - that's right, Chris is a massive Pokémon fan, and you may even find one or two on his arms for the Pokedex.

For a good bit of entertainment, stand-up comedy is Chris's go-to. Here's some humour for you: what do you call a Pikachu that can fix computers? Geek-achu!

"You can't fix what's not broken."

Chloe has been Alcom IT's Support Technician Apprentice since September 2022 and is already excelling in her role. We're so pleased to have Chloe on board and part of the team here at Alcom.

What you didn't know about Chloe

Chloe has always been a great fan of anime, anything from Dragon Ball Z to Fairy Tail. She's also a gamer who loves Zelda and 100% completes every Zelda game she plays.

Tarot reading is another of Chloe's skills - she may even be able to predict your IT issues from the cards before they occur!

"Shoot for the moon. Even if you miss, you'll land amongst the stars."

- Norman Vincent Peale

Felippe joined Alcom IT as a First Line Technician in August 2024, and since then he's become a seamless part of the team. Always ready to tackle even the trickiest problems, Felippe's got the skills - and the patience - to keep things running smoothly.

What you didn't know about Felippe

Outside of IT, Felippe is all about gaming and anime. If he's not deep into Elden Ring, you'll probably catch him watching anime at full volume during lunch - because why not share the epic action with everyone?

Felippe also has a unique talent for clumsiness - most days you'll find him "accidentally" tripping and falling straight into our local Greggs. Convenient, right?