No contracts, no minimum spend. Log a ticket, get expert help, and pay only for the time it takes to sort it.
Covering the West Midlands and beyond - see all areas we support.
Flexible business IT support, perfect for small businesses and offices that only need occasional help. No monthly commitment, no minimum spend - only pay for the time you use.
Who it's for: sole traders and small teams without an in-house IT person, startups not yet ready to commit to a monthly contract, and businesses that already have IT support but want a safety net for one-off jobs or busy periods. Covering the West Midlands and further afield - see our full list of locations we cover.
No monthly fee, no minimum spend, billed in 15-minute increments remotely, 30-minute increments on-site.
Need these as standard? Take a look at Pay Monthly Managed IT.
| Guardian - Pay Monthly | Pay As You Go | |
|---|---|---|
| Pricing | £69 per computer / month | £95 per hour |
| Contract | Rolling monthly | None - pay per use |
| Telephone support | ✓ Unlimited | Billed per hour |
| Onsite support & call-outs | ✓ Unlimited | Billed per hour |
| Repair clinic & workshop | ✓ Unlimited | Billed per hour |
| Network administration | ✓ | ✓ |
| New equipment setup | ✓ | ✓ |
| Easy remote access | ✓ | – |
| Guaranteed SLAs | ✓ | – |
| Priority phone number | ✓ | – |
| Loan equipment hire | ✓ | – |
| Anti-virus included | ✓ | – |
| IT health & security monitoring | ✓ | – |
| Monthly pen testing | ✓ | – |
| Best for | 5+ users wanting predictable costs & unlimited support | Occasional, ad-hoc help with no commitment |
Want everything covered for one fixed fee? See Pay Monthly Managed IT.
Most issues can be fixed the moment you call, with our engineers connecting remotely to diagnose and resolve the problem. Billed in 15-minute increments, so you're only charged for the time actually spent.
When remote support isn't enough, an engineer comes to you, billed for time on site in 30-minute increments, with no callout premium.
Critical issue outside a support contract? We prioritise urgent calls and get an engineer working on it fast. Need to jump the queue ahead of everyone else? A £120 queue-jump charge applies.
Buy a bundle of support hours at a discounted rate and draw them down as you need them, no expiry pressure.
Give your internal IT team a safety net for busy periods, specialist projects or holiday cover - outsourced IT support without hiring extra headcount.
Every ticket shows exactly how long it took and what it cost - no surprises, no ambiguous invoices. Remote work is billed in 15-minute increments, on-site work in 30-minute increments.
Call, email or use our portal to tell us what's wrong - no account setup or contract needed.
An engineer picks up the ticket and diagnoses the issue, remotely or on-site as needed.
For larger jobs, we confirm a fixed price before any work begins - so you always know the cost upfront.
We fix the issue and confirm you're back up and running, with a clear record of time and cost.
Pay As You Go IT support is ad-hoc, billed-by-the-hour IT help with no monthly contract and no minimum spend. You log a ticket whenever an issue comes up, an engineer resolves it remotely or on-site, and you're only charged for the time it takes, nothing when you don't need us.
No. There's no minimum spend and no ongoing contract. You pay £95 per hour (or a discounted block-hour rate if you buy hours in bundles) only for the support you actually use, billed in 15-minute increments for remote work and 30-minute increments for on-site work.
Pay Monthly Managed IT gives you unlimited support, guaranteed SLAs and proactive monitoring for a fixed monthly fee per computer. Pay As You Go has no monthly fee, but support is billed per hour and doesn't include extras like guaranteed response times, priority phone lines or antivirus. It suits businesses that only need occasional help rather than day-to-day cover - see the full comparison above.
No. On-site visits are billed for time on site at the standard hourly rate, with no separate call-out premium added on top.
Got another question? Visit our full FAQ page for more answers, or see our Pay Monthly Managed IT if you'd rather have everything covered for one fixed fee.
Get your Pay As You Go rate card and call us whenever something comes up - no contract, no minimum spend.
Talk to Us About Your IT Needs