500+ Businesses Supported
Unlimited Calls Per Line
48hr Quote Turnaround
1 Dedicated UK Team

One phone system, wherever your team works

3CX is a business phone system that can do all this and so much more. The freedom of choice doesn't end there - with 3CX you can have call queues, hold music, ring groups, detailed reporting, GDPR-compliant call recording and integration with your CRM system.

Your employees can make and receive work calls from anywhere using voice apps on their smartphones, laptops or desk phones. Whatever your needs, you are guaranteed a hassle-free phone system (PBX) that is easily managed - hosted in the cloud or run on-premise, whichever suits how your business is set up.

Read a summary of the video

A two-minute overview of 3CX from Alcom IT: what a modern business phone system looks like, how staff can answer calls from a desk phone, laptop or mobile app, and how the switchover from an old landline-based system typically works - including keeping your existing numbers.

Everything your business phone should do, and more

3CX is packed with features that keep your team connected, your callers happy and your phone bill down - set up and supported by our Aylesbury-based team.

Unlimited Calls

Get unlimited calls to most UK 01, 02, 03 and 07 numbers, keeping your call costs predictable.

Save on Line Rental

VoIP line rental with unlimited calls costs a fraction of traditional rental, and most businesses are up and running within 2-3 weeks of ordering.

Unlimited Extensions

Connect from 1 to 10,000 extensions with ease, so your phone system grows exactly as your team does.

Managed or Self Manage

3CX is as simple as you can manage it yourself, or we can manage it for you - the choice is entirely yours. Available hosted in the cloud or installed on-premise.

Unlimited Features

However you want your business phone system to function, it's likely 3CX can do it for you - out of the box, with no new hardware required.

Local Support

Get local help managing your phone system from Alcom IT - no overseas call centres. Just call 03333 055 055.

Switching over, without the downtime

Moving off an old phone system is one of the things businesses worry about most - will calls be missed, will numbers be lost, will staff need retraining? We plan the switchover to avoid all three, running your new and old systems in parallel until we're certain everything works.

Once you're live, any changes - a new starter, a new call queue, a question about a feature - are a quick call to our Support Desk.

01

Tell Us What You Need

Extensions, lines, existing numbers to port, and whether you want physical desk phones, soft phones, or both.

02

We Send a Quote

One of our telecoms experts prices it up - hosted or on-premise - and comes back to you within 48 hours.

03

We Port Your Numbers & Train Your Team

We arrange number porting with your current provider, configure the system, and show your team how to use it before go-live - no downtime in between.

04

We Keep It Running

One call to our Support Desk covers questions, upgrades or changes - no separate telecoms provider to chase.

Business phone system packages

SIP trunks are charged separately from the system rental, so you only pay for the channels and users you actually need.

SIP Trunks

SIP Trunk for 3CXUnlimited calls to 01, 02 & 07 numbers
P.O.A. per channel / month
SIP Trunk for TeamsMicrosoft Teams Operator Connect
P.O.A. per user / month

Business Phone System Rental (3CX)

8 Channel 3CXExcludes SIP trunks
P.O.A. per month
16 Channel 3CXExcludes SIP trunks
P.O.A. per month
24 Channel 3CXExcludes SIP trunks
P.O.A. per month

Per Extension & Bolt-ons

Phone System Rental per extension (Flow)
P.O.A. per extension
Phone System Rental per extension (Horizon)
P.O.A. per extension
Telecom Voice RecordingAdd-on for any 3CX system
P.O.A. bolt-on

P.O.A. = price on application. Not sure which setup you need? Request a quote or call 03333 055 055 and we'll size it against your team.

3CX is trusted by household names

3CX - the phone system technology behind Alcom IT's telephone systems - publishes these organisations among its customers worldwide. They are 3CX's customers, not Alcom IT's, but it shows the scale of the platform we build on.

Source: 3CX's own published customer list. Alcom IT is a 3CX partner and does not claim these organisations as its own clients.

Frequently asked questions

The things businesses ask us most before switching to a new phone system.

What happens to our phones if our internet goes down?
3CX can be configured to automatically fail over to mobile or an alternative line if your internet connection drops, so calls keep coming in. We'll talk through the right failover option for your business as part of your quote.
Can we keep our existing phone numbers?
Yes. Porting your existing landline and mobile numbers across to 3CX is standard practice and we handle the whole process for you, so customers and suppliers can keep calling the numbers they already have saved.
Do we need to buy new hardware?
Not necessarily. 3CX works with softphone apps on your existing computers and smartphones, so you can go live without buying anything new. If you'd prefer physical desk phones, we'll help you choose ones that are compatible.
What's the difference between hosted and on-premise 3CX?
Hosted 3CX runs in the cloud and we manage the server for you - nothing to install on-site. On-premise 3CX runs on a server in your building, which some businesses prefer for specific compliance or network reasons. We'll recommend whichever suits your setup.
Can staff use the phone system on their mobiles?
Yes. The 3CX app runs on iOS and Android as well as desktop, so your team can make and receive work calls on their existing extension from wherever they're working.
Is call recording GDPR compliant?
3CX's call recording includes the access controls and retention settings needed to run it in a GDPR-compliant way, but the policy itself - what you record, how long you keep it and how you tell callers - is down to your business. We can talk you through a sensible setup as part of onboarding.

Start your 3CX journey today

Send us an enquiry and one of our telecoms experts will send you a quote within 48 hours.

Not sure how many extensions or lines you need? Don't worry - just tell us what you can and we'll work out the rest with you.

Request a Quote

Prefer to talk it through? Call 03333 055 055 or email [email protected].

Need more than a phone system?

Broadband, phone lines, mobile and leased lines - all supported locally.

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