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Frequently Asked Questions

IT Management FAQs

  • What is the need of IT services?

    IT management services are needed to ensure efficient, secure, and effective operation of technological systems, which support business operations, protect data, and improve productivity.

  • What are 3 examples of IT?

    Examples of IT include cloud computing services like Amazon Web Services (AWS), cybersecurity solutions from companies like Norton LifeLock, and CRM software like Salesforce.

  • What is an example of a IT service provider?

    A well-known IT service provider is Microsoft, offering a range of services including cloud computing, enterprise software solutions, and cybersecurity.

  • What are the services IT provide?

    IT companies offer services such as cybersecurity, network management, software development, data backup and recovery, cloud services, and IT consulting.

  • What does a IT support engineer do?

    An IT support engineer is responsible for setting up IT systems, troubleshooting technical problems, maintaining hardware and software, and ensuring network security.

  • What is the role of IT service desk support?

    IT service desk support handles the day-to-day technical issues and queries from users, providing solutions and maintaining smooth operation of IT systems within an organisation.

  • What is the purpose of IT support team?

    The purpose of an IT support team is to ensure the efficient and secure operation of an organisation's IT systems, assist users with technical issues, and support the overall technological needs of the business.

  • What is the basic of IT support?

    The basics of IT support involve troubleshooting, maintaining IT infrastructure, resolving network issues, ensuring data security, and providing user assistance.

  • What is an example of an IT service?

    An example of an IT service is managed IT services, where a company manages and oversees a business's IT infrastructure and systems.

  • What is information technology support services?

    Information technology support services include technical support, IT troubleshooting, network management, hardware and software maintenance, and cybersecurity measures.

  • What is a service in software?

    A service in software typically refers to a function or feature offered to users, like software as a service (SaaS), where users access software over the internet.

  • What is the role of IT support and how IT supports different business functions?

    IT support plays a crucial role in maintaining and managing IT infrastructure, ensuring system security, providing technical assistance, and supporting various business functions like marketing, HR, and finance through technology.

  • What is IT based on business?

    IT based on business refers to IT services and solutions tailored to support specific business goals, processes, and needs.

  • What provides common services for software?

    Platforms like GitHub or cloud-based services like AWS provide common services for software development, including hosting, version control, and development tools.

  • Which IT services should be outsourced?

    Businesses often outsource services such as cybersecurity, cloud computing, data analytics, and helpdesk support to leverage specialised expertise.

  • What is the difference between IT services and software services?

    IT services encompass a broader range of technology solutions, including hardware and network support, while software services focus specifically on the development, maintenance, and implementation of software applications.

  • What is an example of a IT service provider?

    An example of an IT service provider is Alcom-IT, which offers a range of IT services including cloud computing, AI solutions, and cybersecurity.

  • What services do IT companies provide?

    IT companies typically provide services like network management, cybersecurity, cloud services, data backup and recovery, software development, and IT consulting.

Business Support FAQs

  • What is covered in IT support?

    IT support typically covers hardware and software maintenance, network and infrastructure management, cybersecurity, technical troubleshooting, and providing assistance with various IT-related queries and issues.

  • What is ICT business intelligence?

    ICT business intelligence involves using technology to analyse data, providing insights into business operations, and supporting strategic decision-making.

  • How much does SaaS infrastructure cost?

    The cost of SaaS (Software as a Service) infrastructure varies depending on the provider, the number of users, and the specific services required, with prices typically ranging from a few pounds to hundreds per user per month.

  • How much does managed IT support cost?

    Managed IT support in the UK can cost from £500 to several thousand pounds per month, based on the scope of services, business size, and specific requirements.

  • What is the average IT cost for a small business?

    The average IT cost for a small business in the UK can vary widely but typically ranges from £1,000 to £5,000 per month, depending on the size of the business and the complexity of IT needs.

  • What is a business support analyst?

    A business support analyst evaluates business processes, identifies areas for improvement, analyses data to support decision-making, and helps in implementing business solutions.

  • How IT supports business organisations

    IT supports business organisations by maintaining and managing IT infrastructure, providing technical assistance, ensuring cybersecurity, and aiding in the strategic implementation of technology to meet business goals.

  • What is the value of IT support?

    IT support is valuable as it enhances operational efficiency, ensures security and compliance, provides expert advice and problem-solving, and supports business continuity.

  • Why do you need IT support?

    IT support is essential for ensuring that a company’s technological infrastructure operates smoothly, to minimise downtime, and to provide technical assistance and solutions for various IT-related problems.

  • What does a business support administrator do?

    A support administrator manages office procedures, supports various departments, organises records, handles correspondence, and may assist with project management.

  • How much does a business support officer earn?

    A support officer in the UK earns, on average, between £20,000 and £30,000 per year, with variations based on experience and location.

  • What is the role of a business support assistant?

    A support assistant provides administrative and clerical support, assists in managing schedules, organises meetings, and may handle communication and basic financial tasks.

  • What does a business support worker do?

    A support worker typically handles administrative tasks, supports management teams, assists in the coordination of business operations, and often acts as a point of contact within the company.

  • What is business support?

    Business support refers to a range of services and assistance provided to businesses, particularly focusing on administrative tasks, IT solutions, and strategic advice to enhance efficiency and growth.

IT Support FAQs

  • How do I fix a paper jam in my printer?

    When dealing with a paper jam, first turn off the printer to avoid damage. Open the printer’s access doors and carefully remove any stuck paper. Check multiple areas like the input and output trays and under the cartridges. After clearing the jam, close all doors and turn the printer back on. It may be necessary to rerun your last print job if it was interrupted.

  • How can I clear my print queue if documents are stuck and won’t print?

    To clear your print queue, go to the Control Panel on your computer, select 'Devices and Printers', right-click your printer, and choose 'See what’s printing'. From the menu, you can cancel all documents or select individual entries to cancel. Restarting your printer and computer can also help reset the printing process.

  • Why can’t I connect to the company drive remotely?

    If you're unable to access your company drive from home, you may need to connect through a Virtual Private Network (VPN). Ensure your VPN is set up and connected correctly. If issues persist, check with your IT department to ensure your account permissions include remote access and that the company’s server isn’t undergoing maintenance.

  • How do I delete cookies and browser history to maintain privacy?

    To delete cookies and history, go to your browser’s settings menu and find the privacy or history section. From there, you can clear your browsing data, which typically includes cookies, cached files, and history. Doing this regularly helps maintain your privacy and optimizes browser performance.

  • How can I browse the internet privately?

    Most modern browsers offer a private browsing mode (Incognito in Chrome, Private in Firefox, and InPrivate in Edge) that doesn't store your browsing history or web cache. Activating this mode can usually be done from the browser’s main menu, where you select the option to open a new private window.

  • How do I change my web browser’s homepage?

    To set or change your homepage, open your browser settings. There should be an option to set the homepage where you can enter a URL of your choice. This setting can usually be found under appearance or general settings, depending on the browser.

  • What is the most secure way to create a password?

    For secure passwords, the use of 'three random words' is recommended. This method balances memorability and security, making your passwords hard to guess but easy to remember. Avoid common phrases and include a mix of uppercase letters, numbers, and symbols if the site's security requirements demand it.

  • Should I upgrade my computer with an SSD?

    Upgrading to an SSD can significantly improve your computer’s performance, including faster boot times, quicker application launches, and speedier file access. This is especially noticeable in systems that still use traditional hard drives.

  • Is it safe to remove USB devices without ejecting them first?

    With Windows 10 and newer, USB devices can often be safely removed without ejecting if they are not actively transferring data. However, to prevent data loss, using the eject option from the system tray is safer.

  • Can Microsoft Office be used on devices other than Windows PCs, like iPads or Android tablets?

    Microsoft Office is available across multiple platforms, including iOS and Android. Users can download the Office apps from their respective app stores and log in with a Microsoft account to access their files and Office tools.